FREQUENTLY ASKED QUESTIONS
Use these Frequently Asked Questions to answer your questions. If you still need assistance, please contact us at email@example.com
What is Jewel's School Gems Club?
Jewel’s School Gems Club is an annual membership service that provides engaging STEM resources (and more) to busy elementary teachers and homeschooling parents who want to feel more organized and inspired.
How does Jewel's School Gems Club work?
When you first sign up, you will be charged $47(USD) and a recurring payment of $47(USD) will be charged annually (until cancelled). You will get instant access to ALL the resources PLUS a minimum of four (4) new resources each month.
If you need a specific topic and grade level, but can’t see what you want, contact us and we will try our best to make it for you!
What is included in the Jewel's School Gems Club membership?
For every year that you’re an active member, you’ll receive immediate access to all existing printable and digital resources in the site PLUS at least one new resource every week. That’s a minimum of 52 new resources each year!
From the moment you join, you’ll have access to hundreds of dollars’ worth of STEM activities, Science resources, digital task cards, Makerspace and Science Lab decorations, classroom rewards, and so much more!
What's the difference between Jewel's School Gems and Jewel's School Gems Club?
The Jewel’s School Gems brand now consists of four separate websites:
We started out with a store on Teachers Pay Teachers (TPT) in 2014 and then expanded to selling our STEM resources on our own website, www.JewelSchoolGems.com, in 2018. Aside from a shop in USD, the website also offers FREE resources and teaching advice to subscribers. We started developing and selling digital task cards in Boom Learning in 2020 as well.
This year, we finally opened a second website, www.JewelSchoolGemsClub.com. This is the website you’re on now and where we offer our best STEM resources to our paid members. It’s also an AD FREE website!
Having two separate websites may be a little confusing at first. But it is the easiest and most convenient way for teachers and homeschooling parents to get quick access to thousands of pages of STEM resources.
Just make sure you’re logging into the correct website. Again, the link to the paid membership website is www.JewelSchoolGemsClub.com.
Do I need to be a STEM teacher before joining?
No. The membership is perfect for anyone who teaches STEM to Pre-K to 5th grade students, but both new and experienced teachers, as well as homeschooling parents, will benefit from the resources found in the site.
Please note this is NOT A SCHOOL membership. We also do not attach specific year levels to our resources since we find that even individual classes contain a full range of ability levels, so we organize our content according to resource type and units. If you cannot see what you want, please contact us so we can make it for you!
How do I get the resources?
Getting the resources is easy!
- Purchase a yearly membership to Jewel’s School Gems Club.
- Once payment has been completed, you will receive your login details. Make sure to check your promotions, spam, or junk folder.
- Login to the website JewelSchoolGemsClub.com. Please make sure you’re not trying to login to our other website, www.JewelSchoolGems.com.
- Make sure you have the correct software on your computer. We use PowerPoint, PDF, and zip files. Adobe Reader DC is free and you can get it HERE. If you don’t know how to unzip files, you can learn about it HERE.
- Start downloading! You get instant access to the files. There’s no need to wait for links to arrive in emails!
- We recommend that you download resources onto your laptop or home computer since school servers can sometimes block resource sites like ours. Once downloaded, you can email the file to yourself using your school email.
- Please note if you’re using a tablet or smartphone or other mobile device, you will need to install the correct software onto that device for the files to work properly. Just like you would on your computer, you need the right program to open specific file types.
Where will I find my downloads?
You will get instant access once you click the download button on a resource. The files will be downloaded straight onto your computer so there will be no email links sent to you.
If you cannot see the file, chances are your computer has saved them to your ‘Downloads’ folder by default. This is a default setting for internet downloads on your computer that you can change. We do not have control over where your files save to when you download something. That is something that you set.
Try the following shortcuts if you can’t find your ‘Downloads’ folder:
on a PC: Press CTRL+J
on a MAC: Press Command+J
My file isn't opening/printing properly. Help!
Please make sure you have the correct program on your computer or laptop. Almost all of our resources are on PDF and PowerPoint formats.
Our files are mainly secured PDF and may contain lot of graphics. These may look fine on your screen, but may not print out correctly.
If you’re having trouble printing a PDF, please be sure that you’re opening the file with the latest version of Adobe Acrobat Reader DC.
Once Adobe Reader DC is downloaded and installed to your computer, make sure you are not opening the file in your internet browser:
- Save your files into your desktop.
- Close or minimize your internet browser.
- Right click your mouse on the file to open with Adobe Acrobat Reader.
- Once the file is open, Click “Print.”
- In the “Page Sizing and Handling” section, select “Shrink Oversized Pages” if needed.
- Click on “Advanced.”
- Check the “Print as Image” box.
- Print the document.
For more information on opening a PDF file, click HERE. For more information on printing a PDF file, click HERE. For unzipping a Zip file, click HERE.
Can I use Jewel's School Gems Club in my classroom?
Yes. The Jewel’s School Gems Club membership was created to support STEM teachers in classroom environments.
You may teach your students using Jewel’s School Gems Club resources. You may optionally post your student’s results on your website or social media. Please give credit back to Jewel’s School Gems Club.
You may not post Jewel’s School Gems Club resources on your website or social media. You may, using your discretion on behalf of your students, post designs, structures, or creations resulting from using our teaching materials.
You may not claim ownership of any Jewel’s School Gems Club resource. You may not sell, redistribute or provide access to our resources to other teachers or to any other individual or group. This includes memberships sites, online workshops or courses for the purpose of training STEM teachers.
Can I use Jewel's School Gems Club in an online classroom?
Jewel’s School Gems Club resources can be used on teacher-controlled platforms (Zoom, Google Classroom/Hangouts, Microsoft Team, SeeSaw, Canvas etc.) that require students/parents to sign in before providing access to the content. It is your responsibility to setup and configure these platforms so they do not share Jewel’s School Gems Club content beyond your control and your student audience.
Can I post Jewel's School Gems Club PDF, PowerPoint, and/or Zip files on public websites?
No. Jewel’s School Gems Club resources must not be posted on public websites that teachers cannot control. This includes unprotected school websites, YouTube, Facebook, Instagram, email etc. This also includes private YouTube Channels and private Facebook groups.
I didn't receive an email to confirm my order. What do I do?
When you sign up, you should receive an e-mail. If you do not receive this, it may have been blocked by your spam filter. Please check your promotions, spam, or junk folder.
How can I get a copy of my invoice?
You can access a copy of your invoice at any time WITHOUT contacting us by just logging into your account. Scroll down to your account details and select the PAYMENTS tab. Click the PDF link to download a copy of your invoice.
Can I cancel my membership?
Yes! You are in full control of your payments and recurring subscription fee.
You can cancel your membership or recurring payment yourself at any time at no extra cost. You will still get access to the resources for one year from date of purchase.
To cancel your membership:
- Log in to your account.
- Select Subscription.
- Click cancel.
It is the member’s responsibility to manage payments, cancellations, and renewals. Read our Membership Terms and Conditions for more details.
Can I have a refund?
We do not provide refunds except as required under the Australian Consumer Law. You may cancel your membership at any time, however, and there are no fees to do so. Read our Membership Terms and Conditions for more details.
Can I use a coupon?
Yes, of course! However, if you have any special offer coupons, they must be used at the time of purchase to apply; they cannot be applied retrospectively.
Do I still have access to the membership materials if I cancel?
While you are a member, we encourage you to save all of the resources you wish to keep for future use. Once you cancel, you will no longer have access to the Jewel’s School Gems Club paid membership.
I can't find a particular topic or resource. What can I do?
If you can’t find something you want, let us know and we’ll try our best to make it for you! Email us firstname.lastname@example.org. We are more than happy to accommodate requests.
What are your Website Terms and Conditions?
Access the full Website Terms and Conditions HERE
What are your Membership Terms and Conditions?
Access the full Membership Terms and Conditions HERE.